Aligned Small Business Partners in Every Market
At beginning of a project, your Shaw Territory Managers will work to align with a MWBE or SBE in your market if available.
Installation / Project Management
Complete turnkey services are available through Shaw Integrated Solutions. Contact your Shaw Territory Manager for more information.
Frequently Asked Questions
1) Where Do I Find Contract Pricing?
Orders Placed Directly with Shaw
- CSU Agreements web site
- Shaw microsite for CSU
- Contact your local Shaw Territory Manager
Orders Placed Through a Preferred Dealer
- CSU Agreements web site
- Shaw microsite for CSU
- Contact your local Shaw Territory Manager
2) How Do I Send an Order to Shaw?
Orders Placed Directly with Shaw
- Follow your site procurement process.
- The preferred method is via email to CS.Healthcare.Edu@shawinc.com or fax to 706.428.3515.
- Orders may also be placed by phone, contact Healthcare/Education Customer Service at 800.423.6667.
- When orders are placed, you must sidemark (code) the order with the appropriate CSU Campus.
Orders Placed Through a Preferred Dealer
- Follow your site procurement process.
- Contact a Preferred Dealer from the approved Dealer list.
- The dealer may submit the order via email to CS.Healthcare.Edu@shawinc.com or fax to 706.428.3515.
- Orders may also be placed by phone, contact Healthcare/Education Customer Service at 800.423.6667.
- When orders are placed, the Dealer MUST sidemark (code) the order with the appropriate CSU Campus.
3) What Information is Needed for an Order?
Orders Placed Directly with Shaw
- Purchase order number
- Account number
- Campus name and location
- Contact name and phone number
- Ship to address
- Preferred carrier, if any
- Style number, color number and name of product
- Quantity and Unit of measure (examples: SY, 1 pail)
- Unit price
- Any special instructions/ side marks
Orders Placed Through a Preferred Dealer
- Purchase order number
- Account number
- Campus name and location
- Contact name and phone number
- Ship to address
- Preferred carrier, if any
- Style number, color number and name of product
- Quantity and Unit of measure (examples: SY, 1 pail)
- Unit price
- Any special instructions/ side marks
4) How Much Is Shipping?
Orders Placed Directly with Shaw
- Materials will be shipped from Shaw to jobsite via Shaw truck or by rail. Your Shaw Territory Manager for your campus will provide a quote on a per job basis for best value. For large volume projects, your Territory Manager will quote a truckload rate to provide cost savings.
Orders Placed Through a Preferred Dealer
- Materials will be shipped from Shaw to dealer's warehouse via Shaw truck or by rail. The dealer will provide a cost competitive freight quote.
5) What Methods of Payment are Accepted?
Orders Placed Directly with Shaw
- P-card using Shaw Online - contact your Shaw Territory Manager to establish a Shaw Online account if your campus is not set-up.
Orders Placed Through a Preferred Dealer
- The Preferred Dealer used will advise of the payment methods they accept.
6) Who is the Shaw Territory Manager for my Location?
Orders Placed Directly with Shaw
- The CSU Campus Coverage and Contact List document provides the Shaw Territory Manager by CSU location with contact information.
Orders Placed Through a Preferred Dealer
- The CSU Campus Coverage and Contact List document provides the Shaw Territory Manager by CSU location with contact information.
7) When would I contact my Territory Manager?
Orders Placed Directly with Shaw
- Your shaw representative will be able to assist you with any pricing questions, product, inquires, samples, expediting needs, custom products, and for any issues that you need live discussions / consultations.
Orders Placed Through a Preferred Dealer
- Your shaw representative will be able to assist you with any pricing questions, product, inquires, samples, expediting needs, custom products, and for any issues that you need live discussions / consultations.
8) How do I know my Order has been Received?
Orders Placed Directly with Shaw
- Orders will be processed the same day if submitted by 3:00 pm Pacific Time. All orders received after 3:00 pm Pacific Time will be processed the next business day. Once entered, your order will ship within 24-48 hours after pricing and credit approval unless on backorder or you request a later delivery date. After your order is received and entered, a confirmation will be send by the same method you sent your order: fax or email. All confirmations will be sent to the contact name given on the order. Your confirmation will have a screen shot of your order that includes the order number, a url link to track your order, your Available to Ship (ATS) date, product, pricing and quantity information, and Shaw customer service contact information.
Orders Placed Through a Preferred Dealer
- Once you send your order to your Preferred Dealer, your Preferred Dealer will process the order to Shaw. Orders will be processed the same day if submitted by 3:00 pm Pacific Time. All orders received after 3:00 pm Pacific Time will be processed the next business day. Once entered, the order will ship within 24-48 hours after pricing and credit approval unless on backorder or your Dealer requested a later delivery date. After the order is received and entered, a confirmation will be send by the same method the order was sent from the Dealer to Shaw: fax or email. All confirmations will be sent to the contact name given on the order received by Shaw. The confirmation will have a screen shot of the order that includes the order number, a url link to track the order, the Available to Ship (ATS) date, product, pricing and quantity information, and Shaw customer service contact information.
9) How do I Confirm the Items and Quantities on my Order?
Orders Placed Directly with Shaw
- This information will be on your order confirmation.
Orders Placed Through a Preferred Dealer
- This information will be on the order confirmation. Ask your Dealer to confirm your order.
10) What if the Product Ordered is not in Stock?
Orders Placed Directly with Shaw
- Your confirmation will indicate the ATS date.
Orders Placed Through a Preferred Dealer
- Your Preferred Dealer will receive a confirmation that will indicate the ATS date.
11) When will my Order Ship?
Orders Placed Directly with Shaw
- Shaw will make every effort to meet your designated delivery date indicated on your order. Quick Ship items typically ship in less than 2 weeks. Standard Lead carpet tile typically ships in 4 weeks. Standard Lead broadloom typically ships in 6 weeks. Custom products typically ship in 6 weeks. If there is any change in your ATS date, Shaw will contact you.
Orders Placed Through a Preferred Dealer
- Shaw will make every effort to meet your designated delivery date indicated on the order received by Shaw. Quick Ship items typically ship in less than 2 weeks. Standard Lead carpet tile typically ships in 4 weeks. Standard Lead broadloom typically ships in 6 weeks. Custom products typically ship in 6 weeks. If there is any change in your ATS date, Shaw will contact the person identified on the order received by Shaw.
12) After Placing an order with Shaw, who do I contact if I have an expediting question or concern?
Orders Placed Directly with Shaw
- Contact April Evans, Shaw Contract Corporate Specialist, at 800.423.6667. In order to check on any UC order you must be able to provide the Shaw order number.
Orders Placed Through a Preferred Dealer
- Contact April Evans at 800.423.6667. In order to check on any UC order you must be able to provide the Shaw order number that was provided to the dealer.
13) How do I know when my order is delivered?
Orders Placed Directly with Shaw
- Your order confirmation will include an internet link to track your order. You can find out when your order is delivered by periodically checking on your order using the link. If you prefer, Shaw can send you an email when the product is delivered. Provide an email address on your order and indicate you want to receive delivery notification.
Orders Placed Through a Preferred Dealer
- Delivery confirmations are available upon request from your Preferred Dealer.